Click COVID-19 for the latest information. Please note: City facilities closed for in-person service. Check the Quick Reference Guide.



Resources for Residents Impacted by COVID-19

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The City of Vista has compiled the following resources for residents that may need assistance during this time. Other resources will be added as they become available.

On this page

Free or Low Cost Internet Access During COVID-19 Crisis
Unemployment Assistance
Trouble Paying Credit Cards
Trouble Paying Mortgage
Trouble Paying Rent
Trouble Paying Auto Loans
Trouble Paying Student Loans
Utilities Assistance
Financial Assistance & Various Resources

Unemployment Assistance

The California Employment Development Department (EDD) provides a variety of support services to individuals affected by COVID-19 in California.  Below is a summary of services:
  • If you’re unable to work due to having or being exposed to COVID-19 (certified by a medical professional), you can file a Disability Insurance (DI) claim.
  • If you’re unable to work because you are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional), you can file a Paid Family Leave (PFL) claim
  • If your child’s school is closed, and you have to miss work to be there for them, you may be eligible for Unemployment Insurance benefits. File an Unemployment Insurance claim and EDD representatives will decide if you are eligible.
  • If your employer has reduced your hours or shut down operations due to COVID-19, you can file an Unemployment Insurance (UI) claim
  • The available benefits are insurance programs. To be eligible, either you or an employer had to make contributions in the past 5 to 18 months. It is possible these contributions were made at a prior job, or if you were misclassified as an independent contractor instead of an employee. EDD encourages you to apply for the benefit program that is most appropriate for your situation. Visit Self-Employed/Independent Contractor to learn more. 

Trouble Paying Credit Cards

If you have seen a reduction in pay due to COVID-19 and are struggling to make your credit card or loan payments, contact your lender right away.  The Consumer Financial Protection Bureau and other financial regulators have encouraged financial institutions to work with their customers to meet their community needs.

Credit card companies and lenders may be able to offer you several options to help you. When contacting your lenders, be prepared to explain:

  • Your situation
  • How much you can afford to pay
  • When you’re likely to be able to restart regular payments

Click here for a list of current credit card issuers offering customer assistance. The list is provided by Bankrate and the content on their webpage may change or some offers mentioned may expire.

Additional Resources

Trouble Paying Your Mortgage

On March 25, Governor Newsom announced an agreement with major banks and others to soften the financial impact of COVID-19 on residents who are struggling to pay their mortgage and bills.  Please click here to learn more about the agreement.  Information regarding the Governor’s Executive Order concerning evictions is listed in Trouble Paying Rent

Additional Resources

Trouble Paying Your Rent

On March 27, Governor Newsom implemented Executive Order N-37-20 that bans the enforcement of eviction orders for residential renters throughout the entire state of California affected by COVID-19 through May 31, 2020. The order prohibits landlords from evicting tenants for nonpayment of rent and prohibits enforcement of evictions by law enforcement or courts. It also requires tenants to declare in writing, no more than seven days after the rent comes due, that the tenant cannot pay all or part of their rent due to COVID-19.

If your landlord has served you with an eviction notice or initiated eviction proceedings, please contact Legal Aid Society right away at 877-LEGAL-AID (877-534-2524).

Additional guidance concerning the Executive Order is available through Legal Aid Society. You can contact them at the number above or go to their website,, which includes a template notice for tenants to notify their landlords, as well as information for landlords who are having trouble with their mortgages. You can also contact the number above if you have

Additional Resources

Additional Resources

Trouble Paying Auto Loans

Worried about making your auto loan payment?  Your lender may have options to assist you.  Click here for tips from the Consumer Financial Protection Bureau.  If you think you may fall behind on your auto loan, call your lender and explain your situation. The sooner you contact your lender, the more choices the lender may be able to offer you.

Trouble Paying Student Loans

Student loan borrowers now have more benefits to consider when planning for the potential financial impact from coronavirus. A new federal law, the Coronavirus Aid, Relief, and Economic Security (CARES) Act, provides automatic suspension of principal and interest payments on federally-held student loans through September 30, 2020. These suspended payments will count towards any student loan forgiveness program.

Specific information concerning the program is provided in the links below.

Utility Assistance

On March 16, Governor Newsom issued an Executive Order asking asks the California Public Utilities Commission to monitor measures undertaken by public and private utility providers to implement customer service protections for critical utilities, including electric, gas, water, internet, landline telephone, and cell phone service on a weekly basis.  Please visit your specific utility’s webpage for more specific information about protections and benefits available to you.

Additional Resources

Utility COVID-19 Response Sites

Broadband & Wire Telephone Provides 
Over 550 companies have pledged that they will not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic. Go to Keep Americans Connected to see if your provider has made the pledge. 

Additional Resources

Financial Assistance and Various Resources

Financial Resources

Food Resources

Other Resources

  • Legal Aid Society of San DiegoLegal Help with Housing, Debt Collection, Repossession, Sales Contracts, Housing Discrimination, Family Law, Immigration, Federal Tax Problems, CalWorks, CalFresh, General Relief, Conservatorships, Restraining Orders, or SSI.
  • San Diego Volunteer Lawyer – provides free civil legal services to low income San Diegans
  • To get information about other resources and support in San Diego County, contact 211 San Diego to be directed to a service provider.

Contact Us
Please contact our Housing Division if you have any questions. Additionally, if you would like to be placed on an interest list to receive news updates, please provide you name, phone number and/or email address by calling the number below or email   

Sylvia Solis Daniels, Housing Manager
P: 760.639.6191