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COVID-19 Banking Resources

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COVID-19 Banking Resources

Bank of America
330 S Santa Fe Ave.
1025 E Bobier Dr. 
1730 University Dr.
760.643.2152
760.643.2152
760.471.3126
M-F 10:00 am - 4:00 pm
S 10:00 am - 2:00 pm
From Bank of America: "We stand ready to support you through our Client Assistance Program. If you are facing a financial hardship, contact us and our teammates will work with you to create a solution tailored to your particular situation. For those who need help making credit card payments on time, you can submit an online request for a payment deferral."

Comerica Bank
625 S Melrose Dr.
M-F 10:00 am - 4:00 pm
S 9:00 am - 1:00 pm
760.732.0841
From Comerica Bank:
If you are facing hardship related to COVID-19, you are encouraged to reach out to us at 888.444.9876 to discuss your banking needs. Our well trained specialists are available Monday - Friday from 8 a.m. to 8 p.m. ET and Saturday from 8 a.m. to 5 p.m. ET.For loan assistance considerations: 
Consumer Loans and Lines – contact our Customer Contact Center at 888.444.9876
Residential Mortgage Loans – contact the servicer of your mortgage loan, which can be found on your mortgage statement, or your Private Banking Relationship Manager
Business Loans – contact your Relationship Manager or Banking Center Manager
Credit Card – contact the customer service number on the back of your credit card
The Small Business Administration (SBA) issued a press release on March 13, 2020 announcing that it will offer  low-interest Economic Injury Disaster Loans of up to $2 million to help small businesses experiencing a temporary loss of revenue due to the COVID-19 pandemic. This program is processed, approved and funded directly by the SBA government agency.

To learn more about disaster loans or apply, visit SBA.gov/coronavirus. If you have questions, call the SBA disaster assistance customer service center at 800.659.2955 or email.

Pacific Premier Bank
325 S Santa Fe Ave., Ste 101
M-F  10:00 am - 3:00 pm
760.298.5022
From Pacific Premier Bank
Branch Updates:
Drive Through — We have temporarily closed the lobbies at our branch locations that are equipped with drive through capabilities. Transactions at those locations can continue to be performed at the drive through window. Visit our locations page for more details.
Branch Hours — Effective March 25, 2020, branch hours at all locations will be temporarily adjusted for the health and safety of our clients and employees. For location hours and details, please visit our locations page. If you require assistance outside of branch hours, please call your local branch to set up a service appointment.
Banking On the Go
We offer a number of convenient and secure electronic services to help you access your accounts 24/7 outside of our branches. Available services include online banking, mobile banking, mobile deposit, telephone banking, remote deposit capture, ATMs, etc.
Fraud Prevention
We anticipate that various fraudsters will attempt to take advantage of the concern surrounding COVID-19 and increase their criminal efforts. It’s critical now and in the future to be diligent about preventing fraud. 


Pacific Western Bank
1690 S Melrose Dr.
Hours are by appointment only
760.597.4930
From Pacific Western Bank:
We are temporarily closing 19 branch locations as we work to adhere to government guidance related to social distancing to stop the spread of COVID-19. 57 branches remain open. Clients can visit our nearest open branch location to conduct their banking in-person if they choose, or can access our online banking platform, drive-thru locations and ATMs. Our bankers are also available by appointment to facilitate safe deposit box access, account opening or important document delivery. We have limited lobby access at 27 previously announced locations, but are providing by appointment options, drive-thru and ATM services.

Citibank
1611 S Melrose Dr. Ste M-N
M-F 10:00 am - 5:00 pm
760.734.1696
From Citibank:
If you're impacted by COVID-19, contact us for assistance that may be available to you. Effective Monday March 9, 2020 for an initial thirty days

For Retail Bank Customers: Fee waivers on monthly service fees; waived penalties for early CD withdrawal

For Retail Bank Small Business Customers: Fee waivers on monthly service fees and remote deposit capture; waived penalties for early CD withdrawal; Bankers available after hours and on weekends for support

In addition, we have a range of existing assistance programs, including:
For eligible Credit Card Customers: Credit line increases and collection forbearance programs
For eligible Mortgage Customers: A range of hardship programs through our service provider, Cenlar FSB. Please contact them at 1-855-839-6253 Monday-Friday 8:30am - 8pm ET and Saturday 8:30am - 5pm ET

Mission Federal Credit Union
985 Civic Center Dr. Ste 106
M - F 9:00 am - 4:00 pm
S 9:00 am - 1:00 pm
800.500.6328
From Mission Federal Credit Union:
At Mission Fed, our goal is to be your financial partner throughout your life. During these uncertain times, we recognize the coronavirus (COVID-19) pandemic and related non-essential business and service closures has adversely impacted the financial health for many within our community. Our thoughts are with all affected from both a physical and financial health perspective. For our members who are experiencing unexpected financial hardships due to the COVID-19 pandemic, as your financial institution, rest assured that Mission Fed remains committed to providing you with financial assistance. We are here to help in the following ways:
Qualified Secured and Signature loans can skip a payment up to two non-consecutive times in a 12-month period. If your loan qualifies for Skip-A-Pay, we will waive the $45 skip fee. To see if your loan qualifies, sign into Online Banking, select the More Tab, then Member Services, then Skip-A-Pay. Loans eligible for Skip-A-Pay will be displayed and the skip fee will automatically be waived. If your loan does not qualify, please follow the Loan Extension guidelines below.                                                                                                                                     

If your existing loan does not qualify for Skip-A-Pay, and you are impacted by the coronavirus, you may be eligible for up to a 90-day loan extension. Call our Contact Center at 800.500.6328 to learn how.

Our Financial Assistance Loan is a great way to have cash on hand so you can continue to take care of your responsibilities and the people you love. Members can apply online now. Due to high volume, please allow us up to three business days to get back to you.
3.99% APR Financial Relief Loan:
A low loan rate of 3.99% APR
Loan amounts up to $5,000
Loan terms up to 24 months
First loan payment deferred up to 90 days
Please log in to your account to apply online or call our Contact Center at 800.500.6328 or visit any branch for more information.

For members who need payment assistance on a Mission Fed mortgage loan, Home Equity Loan or Home Equity Line of Credit (HELOC), Mission Fed will forbear your payment for 90 days. To initiate a Mortgage loan payment forbearance, please fill out the Mission Fed Mortgage Assistance contact form below and a Mission Federal Representative will contact you regarding your mortgage assistance options.

Navy Federal Credit Union
4180 Avenida De La Plata
Oceanside, CA 92056
M - F 9:00 am - 4:30 pm
888.842.6328
From Navy Federal Credit Union:
Contact us us for possible options such as: loan extensions, deferred payments, emergency loans, credit card limit increases, student loan payment options: 1-877-304-9302, and loan and credit card late fee refunds.     

In light of external COVID-19-related closures and delays, you may experience a longer than normal closing time for your mortgage. We’ll honor your locked rate no matter how long it takes to close your loan.                   

No matter what your circumstances, when money is tight, we want you to know you have options in this environment.  No early withdrawal fee on certificates. We understand you might need access to your savings, so we’ll be waiving penalties for early withdrawals on certificates. Overdraft protection. We offer OOPS overdraft protectionabout OOPs protection for all checking accounts. Free overnight shipping on cashier's checks and debit cards. Get what you need delivered to your home.

Free transfers. Use our app for member-to-member or Zelle® transfers.
No Western Union® fees. We’re waiving Western Union fees.

North Island
10549 Scripps Poway Pkwy, Suite A, San Diego, CA 9213
M - F 9:30 am - 4:00 pm
S 9:30 am - 1:00 pm
800.334.8788
From North Island:
We understand many of our members are practicing safe social distancing and staying home during this time. We encourage you to connect with us through our Digital, Mobile and Telephone Banking services for your banking needs, which are available for most transactions 24/7, from any location.

Our credit union members have access to ATMs at 11 branch locations in San Diego County. In addition, members have access to more than 30,000 surcharge free ATMs nationwide through the CO-OP® network.

Front Wave Credit Union
1278 Rocky Point Dr. 
Oceanside, 92056
M - F 9:00 am - 6:00 pm
S 9:00 am - 4:00 pm
800.736.4500
From Front Wave Credit Union:
Financial Assistance Programs
Frontwave is committed to fight for our Members and help you achieve your financial goals. During these uncertain times, we realize that the coronavirus may impact the financial health of some of our Members and we want you to know we are here to help with the following programs:

Skip-A-Pay:
If you are impacted by the coronavirus, qualified Auto, Solar, Secured and Signature loans can skip a payment up to two non-consecutive months during this national emergency. If your loan qualifies for Skip-A-Pay, we will waive the $45 skip fee. To see if your loan qualifies, call the Member Solutions Center to skip a payment and have the fee waived click here to submit your claim or call us at 800.736.4500 (local/international at 760.631.8700).

Loan Extensions:
If your existing loan does not qualify for Skip-A-Pay, and you are impacted by the coronavirus, you may be eligible for up to a 90-day loan extension and we will waive the fee. Call our Contact Center at 800.736.4500 (local/international at 760.631.8700) to learn how.

Financial Assistance Loans:
Our Financial Assistance Loan is a way to help you take care of your responsibilities and those you love with rates as low as 3.99%.

Rates as low as of 3.99% APR*
Loan amounts up to $5,000
Loan terms up to 24 months
First loan payment deferred up to 90 days
Member on or before 3/1/2020 (for internal guidelines)

Auto Loans:
We have lowered rates on all vehicle loans across all credit tiers with deferred payments for up to 90 days. If you have an auto financed at another financial institution, you may be eligible for $250.

My Point
6971 El Camino Real., Suite 102
Carlsbad, CA 92009
M-Th 9:00 am - 5:00 pm
F 9:00 am - 6:00 pm
S 9:00 am - 4:00 pm
888.495.3400
From My Point:
We have developed a COVID-19 Coronavirus Emergency Assistance Loan Program up to $5,000 to assist those impacted. If you've been financially impacted and need help, please reach out to us at 888-495-3400.

Pen Fed
9494 Miramar Road
San Diego, CA 92126
M-Tu 9:00 am - 3:00 pm
Th-F 9:00 am - 3:00 pm
From Pen Fed:
We recognize the impact the COVID-19 virus is having on our members, and we are committed to supporting you. If you are encountering any financial concerns with your accounts, please contact us - we’re standing by to assist you.

Schools First Credit Union
3430 Marron Road, Suite 200
Oceanside, CA 92056
M-Th 9:00 am - 5:00 pm
F 9:00 am - 6:00 pm
S 9:00 am - 1:00 pm
800.462.8328
From Schools First Credit Union:
If you’ve been impacted by COVID-19, we have solutions to help you weather this time of uncertainty. If your income has been reduced, or you’re experiencing a temporary layoff, we may be able to delay your loan payments, increase your credit line or waive fees.

Please Note:
The City of Vista is providing this information as a resource to the community. It is not an endorsement of the businesses listed here, neither are we responsible for any of the services these institutions provide. The City of Vista is not responsible for programs or content provided on any external website.




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