Frequently Asked Questions

Q. How do I report maintenance issues in the City?

Please contact the Public Works Department at (760) 639.6177 for non-emergency situations. Hours for the Public Works Department are 6:30 am to 5 pm, Monday through Thursday, and closed every Friday.

Q. How do I report an emergency situation (sewer blockage/overflow, stop sign down, street blocked due to downed tree) when Public Works is closed?

Call 760.517.2105 for sewer related calls (e.g. spill, blockage, odor); street related calls (e.g. debris in roadway, tree down, sink hole, flooding, street light pole down, oil spill, traffic sign down; for parks related calls (e.g. water main break, broken irrigation line, tree down).

Q. How do I report a traffic signal out or damaged when Public Works is closed?

Please contact Siemens at (619)562-1104.

Q. I live in the unincorporated part of Vista (even though I have a Vista mailing address), how do I contact someone for Public Works concerns?

Citzens that live in the unincorporated area should contact the San Diego County Department of Public Works at (760) 510-2440.

Q. What is the street sweeping schedule for my area?

The City of Vista streets are swept twice a month on specified days and at specified times. Signs indicating parking restrictions for the days and hours for the street sweeping schedule are posted at key locations within the neighborhoods. If you have any questions concerning street sweeping in your area, please contact the Public Works Department at (760) 726-1340 ext. 1606 during normal business hours.

Q. Will my street be swept on rainy days and Holidays?

Streets are not swept on rainy days or City-recognized holidays, and schedules for the week are not changed to accommodate either. If a rainy day or City-recognized holiday falls on your regular sweeping day, it is canceled, and no make-up days are scheduled. Your street will be swept on the next regular sweeping day.

Q. How do I pay for sewer service?

The City of Vista and the Buena Sanitation District provide sewer service to over 21,600 customers combined. Sewer service is billed annually as part of the San Diego County Assessor’s property tax bill and is based on service type and approved rates. To determine which agency provides your sewer service consult the Sewer Service Area Boundaries map. For a copy of current sewer rates see either the City of Vista Sewer Service Rate Table or the Buena Sanitation District Sewer Service Rate Table.

For more Information call (760) 726-1340 ext. 1036 or 1037.

Q. How do I connect to the sewer system?

Sewer capacity charges, also known as wastewater discharge permit fees or sewer connection fees, are one-time fees paid when new development or expansion of existing development occurs and is based on the number of equivalent dwelling units (EDUs) projected to be contributed to the system. Sewer capacity charges are adjusted annually to reflect the impact of inflation on sewer facility construction costs. For additional information regarding connection to the sewer system please contact the Sanitation Engineering Division at (760) 726-1340 ext 1374.

Q. Where can I get sandbags?

A limit of 10 sandbags for City of Vista residents are available at the Public Works Yard at 1165 E. Taylor Street any business day. Proof of residency is required (Photo ID). Additionally, we will have information regarding where sand can be obtained to fill the sandbags.

Q. Who do I call when I see a dead dog in the street or a stray animal?

Call the San Diego County Humane Society at (760) 757-4357.

GET HELP WITH
  AGENCY  
PHONE NUMBER
Water Service or Water Leak   Vista Irrigation District   (760) 597-3100
Trash Service / Issues   EDCO   (760) 727-1600
Dead Animal Pickup   Humane Society   (760) 757-4357 x1218

Removal of bees on private property

  Dennis Jobe OR
Gemini Pest Control
 

(760) 758-1780
(760) 726-1436

Household Hazardous Waste Disposal

  HHW   (800) 714-1195
Solid Waste   Regional Solid Waste Association (RSWA)   (619) 607-8115